Frequently Asked Questions
Everything you need to know about your GemsMantraTM experience.
Are your gemstones authentic and certified?
Yes, all our gemstones at GemsMantraTM are 100% natural and ethically sourced. Each purchase comes with a certificate of authenticity from a reputed gemological laboratory to ensure quality and peace of mind.
How long does shipping take?
Standard shipping typically takes 5-7 business days within the country. For international orders, please allow 10-15 business days depending on your location and customs processing.
Can I request a custom jewelry design?
Absolutely! We specialize in bespoke jewelry. You can contact our design team via the 'Custom Orders' page to discuss your vision, and we will help bring your unique piece to life.
What is your return and exchange policy?
We offer a 14-day hassle-free return policy on all unworn items in their original packaging. Please note that custom-made or engraved items are final sale and cannot be returned.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, MasterCard, American Express), as well as secure digital payment options like PayPal, Apple Pay, and Google Pay.
How should I care for my gemstone jewelry?
To maintain the brilliance of your gems, avoid exposure to harsh chemicals, perfumes, and extreme temperatures. Clean gently with a soft cloth and mild soapy water, and store in a fabric-lined box.